Privacy Policy

Emirates NBD Capital KSA recognizes that it is important for you to know how we deal with your personal and financial information. Emirates NBD Capital KSA appreciates that you may be concerned about your privacy and about the confidentiality and security information we may gain about you on-line. Emirates NBD Capital KSA is committed to keeping that information secure.

For the purposes of applicable data protection laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its implementing regulations (together, “KSA Data Protection Laws”), Emirates NBD Capital KSA CJSC (commercial registration number 1010248476) acts as the data controller in respect of the processing of personal data described in this Privacy Notice.

This Privacy Notice explains the basis on which we may collect, use, store and disclose personal data when you access or use the Emirates NBD Capital KSA’s website or Emirates NBD Capital KSA mobile application (“Digital Channels”).

By accessing or using our “Digital Channels”, you acknowledge that you have read and understood this Privacy Notice and agree to its terms. This acknowledgement does not replace or limit any specific consents we may request from you for particular processing activities where required under KSA Data Protection Laws.

We may update this Privacy Notice from time to time to reflect legal, regulatory or operational changes. If a change materially affects your rights or how we process your personal data, we will notify you in advance through the Digital Channels.

Your continued access to, or use of, the Digital Channels means that you agree to and accept the changes we make. Please periodically review the Privacy Notice for changes. There may also be specific and additional privacy provisions, which apply to certain sections of our Digital Channels (including the Emirates NBD Capital KSA mobile application), services provided to you, which may operate in addition to the provisions of this Privacy Notice. In the event of any inconsistency between the provision of this Privacy Notice and those other specific and additional provisions, the specific and additional provision will prevail.

We safeguard information we receive online from visitors who interact with our Digital Channels. We maintain physical, electronic and procedural safeguards to guard your information. Unfortunately, no data transmission over the internet can be guaranteed as completely secure.

Once Emirates NBD Capital KSA receives your information, Emirates NBD Capital KSA will take all reasonable steps to protect the information it holds in its own system.

We will not collect any information about you except where you knowingly provide it to us through our Digital Channels. The information we collect about you will depend on how you use the facilities offered by the Digital Channels. The information about you / our customers is not sold or shared with unaffiliated third parties for their independent marketing purposes.

1. Personal Data We Collect

The personal data we collect may include, but is not limited to, the following categories:

• Personal Identification & Contact Information
  e.g. Name, National ID/Iqama, nationality, date of birth, address, telephone number, email address etc.
• Financial & Professional Information
  e.g. Employment status, salary, source of funds, investment profile, educational background, account activity details etc.
• Technical & Device Information
  e.g. Device type, IP address, browser/app version, operating system and session logs, used for security, fraud prevention etc.
• Investment Experience
  e.g. investment knowledge and experience, previous product investments, risk appetite etc.
• Location Data (Optional)
  e.g. If you permit location access on your device, approximate location may be used solely to display nearby Emirates NBD Capital KSA branch locations. You may disable this at any time in device settings.
• Biometric Authentication Status (Optional)
  e.g. If you enable biometric login (e.g., Face ID or fingerprint), biometric data remains stored on your device. We do not collect, store, access, or receive biometric templates.

2. Use of Personal Data

We may use your personal data to:

• Open, manage and administer your accounts and services
• Verify your identity, including through Nafath for digital onboarding
• Fulfill legal and regulatory obligations
• Ensure security and prevent fraud
• Communicate with you about your accounts or services
• Improve, develop and enhance our products, services and Digital Channels, including through analytics and service quality monitoring, to the extent permitted under KSA Data Protection Laws

Where required, and only with your explicit consent, we may use your personal data to send marketing communications regarding products and services that may be of interest to you. Consent may be withdrawn at any time without affecting your access to services.

3. Mobile Application Biometric Authentication (Optional Feature)

When you use the Emirates NBD Capital KSA Mobile Application, you may be offered optional features such as biometric login (e.g., fingerprint or facial recognition) for convenience. Your biometric data remains securely stored on your device and are never transmitted to or stored by Emirates NBD Capital KSA. Emirates NBD Capital KSA only receives a confirmation from your device that the biometric authentication was successful or unsuccessful. You may enable or disable biometric login at any time in the app settings. One-Time Password (OTP) authentication remains mandatory for all logins.

For the avoidance of doubt, Emirates NBD Capital KSA is the data controller in respect of the personal data it processes through the Digital Channels; however, it does not act as controller of the biometric templates stored on your device, which remain under the control of your device provider and/or the relevant identity provider (i.e., Nafath).

4. Location Data (Optional)

With your consent, Emirates NBD Capital KSA may collect and process information about your current location when you use the Emirates NBD Capital KSA mobile application. This information is used solely to display nearby Emirates NBD Capital KSA branch locations or services through the in-app map feature. You can choose whether to allow location access (“Always”, “While using the app”, or “Don’t allow”) via your device settings. Location data is processed only while you use this feature and is not stored, shared, or used for any other purpose. The lawful basis for processing location data is your explicit consent, which you may withdraw at any time by disabling location access in your device settings.

 

5. Disclosure of Information

We may disclose your information to:

• Emirates NBD Group and affiliated entities
• Service providers and outsourcing partners (under confidentiality obligations)
• Government authorities and regulators where required by law

Disclosures will occur only where there is a lawful basis, and always in accordance with KSA Data Protection Laws.

6. Legal Basis for Processing Personal Data

We process your data under one or more of the following lawful bases:

• To comply with legal or regulatory obligations
• To perform our contract with you (e.g., service delivery, account management)
• With your explicit consent, where required (e.g., biometric login, marketing communications)
• Where permitted under KSA Data Protection Laws, to pursue our legitimate interests (such as improving our services and Digital Channels, ensuring information security and preventing fraud), provided these interests are not overridden by your fundamental rights and freedoms

7. Cross-Border Transfers

If personal data is transferred outside the Kingdom of Saudi Arabia, this will be done in accordance with KSA data protection laws, ensuring appropriate safeguards, contractual protections, or required regulatory approvals.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulatory retention periods, after which it will be securely deleted or anonymized.

9. Cookies, Technical Information and Location Data

Emirates NBD Capital KSA collects limited technical information to improve your online and mobile experience. This may include:

• Cookies and similar technologies, which can be managed through your browser settings or our cookie preference centre;
• Technical information such as your IP address, device identifier and operating system;
• Information about your visit, such as the URLs you access and how you interact with our Digital Channels;
• Location Data (Optional). If you choose to allow location access on your device, the Emirates NBD Capital KSA mobile application may collect approximate location for the sole purpose of displaying nearby Emirates NBD Capital KSA branch locations through the in-app map feature
• You may withdraw this permission at any time in your device settings
• Location data is not collected, stored, or shared for any other purpose

10. Your Rights

You have certain rights in respect of your Personal Data, and Emirates NBD Capital KSA have processes to enable you to exercise these rights.

You have the right to:

• Request access to your personal data
• Request correction or updating
• Request deletion where legally permissible
• Withdraw consent for optional processing
• Request restriction of processing in certain circumstances, and object to processing where this is permitted under KSA Data Protection Laws

You may submit a request to exercise your rights by contacting the Emirates NBD Capital KSA Data Privacy Office by emailing: info@emiratesnbdcapital.com.sa or through any other contact channels we make available from time to time.

11. Contact

For questions relating to how your data is processed, please contact us through: Customer Service Contact Page.

Legal Disclaimer

Emirates NBD Capital KSA Terms and Conditions

By accessing this website or mobile application, you agree to be bound by these terms and conditions. If you do not agree, please do not access this site. The contents of this site should not be regarded as complete or up-to-date.

Information

The information contained on the Site is for information purposes only. www.emiratesnbdcapital.com.sa does not hold itself out as providing legal, financial or other advice via the Site.

Products

All products and services provided are subject to the terms and conditions and disclaimers of the applicable agreement governing their supply and use ("Product terms and conditions"). Where Product terms and conditions conflict with these Terms and Conditions, the Product terms and conditions shall prevail.

Changes

Emirates NBD Capital KSA may update this Privacy Notice from time to time to reflect changes in our processing activities, operational or technical developments, or legal and regulatory requirements as mandated under any applicable law and regulations. If a change materially affects your rights or how we process personal data, we will provide appropriate notice and, where required by applicable law or regulation, obtain your consent before the change takes effect. Unless stated otherwise, the updated Privacy Notice is effective when posted. Your continued use of our Site, products or services after the effective date constitutes acknowledgment of the updated Privacy Notice.

Security

We are committed to protecting your privacy. All information gathered from you in connection with your use of the Site will be maintained in accordance with the applicable privacy policies disclosed for the Site.

No Offer

Information or opinions provided by us or through a third party on the Site should not be used for investment advice and do not constitute an offer to sell or solicitation of an offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments or investments. When making a decision about your investments, you should seek the advice of a professional financial adviser.

No Warranties

The contents of the site are provided without any warranty of any kind. We and the third party content providers disclaim any and all warranties. Information on the site is provided on an "as is" basis and to the fullest extent permitted by law we do not give or make any warranty or representation of any kind, whether express or implied in respect of such information whether in respect of the site or any other site. Your use of the site is at your sole risk.

We do not warrant the accuracy, adequacy, completeness or timeliness of the information, material, products and services or the error-free use of the site.

We do not represent or warrant that the site will be available or that it will meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.

We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the site.

Limitation Of Liability

In no event shall we be liable for any damages, losses or liabilities including without limitation, direct or indirect, special, incidental, consequential damages, losses or liabilities, in connection with your use of the site or your reliance on or use or inability to use the information, materials, products and services on the site, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if you advise us of the possibility of such damages, losses or expenses.

Links To Third Party Sites Or Content

Your use of hyperlinks on the Site is at your own risk. We provide hyperlinks to other locations on the Internet for information and convenience purposes only. No endorsement of third party websites or content is implied. We are not responsible for the content of any other websites or pages linked to or from the Site. We have not verified the content of any such websites, or pages. It is recommended that you view the linked website's terms or privacy policy pages to understand how use of that website may affect you.

We are not responsible for the accuracy, timeliness or the continued availability or the existence of content, hyper links, or third party websites or pages linked to the Site or any Local Site. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

The Site may offer access to news services, market analysis, financial planning tools or other information provided by third parties on the Site. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on the Site. We do not control, cannot guarantee, and are not responsible for the accuracy, timeliness or even the continued availability or existence of such content.

Internet E-mail

Do not use ordinary e-mail to communicate personal or confidential information to us. Use the secure server available. Ordinary e-mail messages sent over the Internet may be intercepted, lost or altered. We are not responsible for them and will not be liable to you or anyone else for any damages in connection with any messages sent by you to us using ordinary e-mail.

Trade Marks And Copyright

This site includes material, trademarks, logos, slogans and products. We do not grant you any license to use them whether they belong to Emirates NBD Capital KSA or any third party intellectual property rights. Emirates NBD Capital KSA and its logo is registered in the Kingdom of Saudi Arabia. You are prohibited to copy or use Emirates NBD Capital KSA logo or any service products or any third party products without the prior written permission of the legal owner.

Unlawful Use

You are prohibited to use the Site for any purpose which is unlawful, abusive, libelous, obscene or threatening.